Incidents are breakdowns, system failures, technical issues or programming errors. If they are not resolved fast, you can lose valuable customers and revenue stream.
In today's dynamic work environment, development and incident management go hand in hand. Reduce interruptions by digitizing your operations. Focus on developing while we automate the rest and help you take the right actions.
Set up schedules and escalations
Save downtime by the minute and
resolve issues before customer impact
Event intelligence to
Improve efficiency with
Never miss an incident no matter where you are. Be it DevOps, IT-Ops or customer support; ensure full coverage and faster resolution across the board.
Dynamic rotational on-call schedules with multiple levels of support and auto escalation to ensure no incident goes unnoticed. On-call is determined based on incident content so that the correct responders always come on. Avoid interrupting developers when they are not needed.Learn more >
Get a clear understanding of the impact of an incident across your technical and business services resulting from an incident and focus in on the root cause faster with automatic error dependency identification. Focus on resolution than the grunt work.Learn more >
Reduce noise by content based alert suppression and AI enabled alert grouping. Create custom rules for handling incidents dynamically based on the core problem. Run diagnostics and health checks on other parts of your system with a single click. Refer automatically identified past and current similar incidents to better understand the needed resolution.Learn more >
Integrate with chat-ops applications like Microsoft Teams, Slack and Google Chat to connect and collaborate with your team. Bring incident management to where you work. Connect with ITSM tools like Jira and Monday, and streamline development work arising from unexpected incidents.Learn more >
Bring customer support agents in on the loop. Give them context and visibility to backend IT-Ops and DevOps issues and avoid interrupting your responders. Make customer support more powerful by integrating with ticketing tools like Zendesk and Freshdesk.Learn more >
Continuously improve your operational efficiency with our in depth analysis of your incident management and team performance. Understand your mean time to resolution and what your loudest services are. Evaluate if your team is being overworked and how their performance can be optimized. Make business decisions based on data.Learn more >
Plug into your system with our integrations starting from monitoring tools to error tracking to customer support. With an ever evolving DevOps landscape, we are also continuously adding more integrations, so you can work with ease.
Start a free trial to explore all our features and evaluate what is most relevant for you. Decide which subscription plan makes the most sense for your team. If you need more time, stay on our free subscription plan for up to 10 users and continue empowering your operations.Start free trial >
Don’t waste money on expensive incident management plans when you can get the same service quality for up to 50% cheaper. There are no hidden fees or annual commitments unlike the rest. We offer more features than everyone else at every pricing plan.See pricing >
We are the fastest growing platform in the industry. We are deploying new features and integrations every week. If we do not have something you are looking for, just let us know. Our average development and deployment turnaround is 1 week.See integrations >
Get 24x7 customer support on every plan. While other platforms restrict customer access based on how much you pay, we never do. We know your business matters to you. Get 24x7 support even when you are on the free plan. We are with you for the long haul.Contact us >
Service reliability is the core of modern businesses. Elevate your own reliability with the right incident response solution.
Stay protected from unexpected downtimes. Stay ahead of the curve.
One of the core pieces of maintaining a sophisticated operation is delegation of responsibilities. If one individual ends up doing bulk of the work then the whole process will be slowed down. Their individual efficiency will not hold up to the standard either.Read more >
Incident response is the process of addressing a technical issue that occurs in a company. It could be business application and database issues, untested deployment releases, maintenance issues, cyber-security attack, network outage or datacenter outage.Read more >
The problem with old school customer call support is locality. You are tied down to a single phone number and the people present in the office. That is not sufficient. You want to be able to provide customer support at any time and from anywhere.Read more >
Don't lose money from downtime.
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