TaskCall | Solutions | Health Care

Health Care

Incident response in healthcare is a critical component of ensuring patient safety, data security, and maintaining the integrity of healthcare systems. Given the sensitive nature of patient information and the potential consequences of breaches or incidents, healthcare organizations must have robust incident response protocols in place. TaskCall provides a digital solution for health care providers comprising staff on-call management, incident identification, triage acceleration and response plan activation built on automation to ensure the integrity of medical systems.

TaskCall For Health Care

How Digitization Improves Health Care?

Dynamic On-Call Management

Bring IT, medical staff and physicians under a systematic rotational schedule that translates to all parts of the organization. Readily make adjustments when needed.

Improve Physician Reachability

Connect customers with the correct physician or team directly through live call routing and auto escalate when necessary. Give patients confidence in your service and commitment.

Increase Health System Uptime

Increase health IT uptime by swiftly identifying critical incidents. Mobilize the correct team with tiered notifications and enable automation for faster resolution.

Ensure Compliance

Comply with security regulations and data maintenance protocols through collaborative visibility among teams, proactive response and service deliverability.

Better Patient Experience

Disruptions in health care systems can make it difficult for patients to get the service they are seeking. The consequences can be more aggravating when they are unable to connect with the correct medical staff for their health care. Avoid such medical disruptions and improve patient experience by increasing both system and physician availability. Give patients the peace of mind they deserve.

Bring Efficiency to Health Care

Affordable Digitization

Digitization does not have to be expensive. As you migrate to SaaS, bring all your IT systems under one umbrella with our built-in integrations. Manage all incidents from one location. Keep costs low as you become more efficient.

Centralized Staff Management

No need for a different solution for each team. TaskCall caters to all teams and their requirements. Manage all teams from one centralized platform while maintaining cross-team data integrity by giving team specific visibility.

Better Availability

Some things can't wait. Give your patients the attention they need by connecting them with the right support through optimized call routing.

Companies across the globe are driving their operations
with incident response. Don't fall behind.

Service reliability is the core of modern businesses. Elevate your own reliability with the right incident response solution.
Stay protected from unexpected downtimes. Stay ahead of the curve.

On-Call Management
for Modern Dev-Ops

One of the core pieces of maintaining a sophisticated operation is delegation of responsibilities. If one individual ends up doing bulk of the work then the whole process will be slowed down. Their individual efficiency will not hold up to the standard either.

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Incident Response:
A Digital Solution

Incident response is the process of addressing a technical issue that occurs in a company. It could be business application and database issues, untested deployment releases, maintenance issues, cyber-security attack, network outage or datacenter outage.

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Customer Call Support in the Age of Remote Working

The problem with old school customer call support is locality. You are tied down to a single phone number and the people present in the office. That is not sufficient. You want to be able to provide customer support at any time and from anywhere.

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Don't lose money from downtime.

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81% of teams report response delays due to manual investigation.

Morning Consult | IBM
Global Security Operations Center Study Results
-- March 2023