TaskCall | Use Cases | DevOps


Rapid response and resilient solutions through automation

What is DevOps?

DevOps is a software development methodology that emphasizes collaboration, communication, and integration between software development (Dev) and information technology operations (Ops) teams. It aims to streamline the entire software delivery process, from code development to deployment and maintenance, by breaking down silos between these traditionally separate departments. DevOps promotes a cultural shift towards shared responsibility, where developers and operations personnel work closely together throughout the software development lifecycle, leveraging automation, continuous integration (CI), and continuous delivery (CD) practices to deliver software updates more frequently, reliably, and efficiently.

Empower DevOps for Faster Incident Response

TaskCall as a platform is built around the best DevOps, DevSecOps and ITOps practices. It has a service-based structural approach that allows DevOps engineers to take ownership of their code, and make a digital representation of the actual tools, processes and CI/CD pipelines involved through built-in integrations. It enables better incident delegation and engagement while making it possible to automatically diagnose the root cause. With the option of both customizable and AI powered alert noise suppression mechanisms, interruptions are reduced so developers can focus only on real issues. When it comes to resolution, let automation handle most of the diagnosis and easy resolutions. Let your DevOps team spend more time on building new technologies instead of losing all day in maintaining existing ones.

Minimize interruptions through alert sense

Developers spend a significant portion of their day working on incidents. Every interruption is a distraction away from their development projects and slows down the development cycle. TaskCall ensures that interruptions are reduced to the minimum by bringing alert sense to incident response, identifying repeating alerts and content based suppression. Developers can define their own suppression rules and stop excess noise before they render into incidents. AI enabled alert grouping is also available to ascertain similarities and merge them into one incident and avoid pinging developers when they are already on the case. Let developers spend more time on development rather than maintenance.

Minimize interruptions through alert sense

Identify problems before they impact clients

Handle incidents proactively so they never make it to your clients. TaskCall has a service based ownership structure that not only allows each team to take ownership of what they are responsible for, but also define how each service, including business services that are used by end clients, are dependent on each other. When an incident occurs on a service, TaskCall automatically identifies what other services and business services have been impacted by it and highlight them to the responder. The dependency graph makes it easy to see the trickledown effect of the impact so responders can analyze the full severity of the matter and prioritize fixes as needed.

Identify problems before they impact clients

View recent code changes

Many incidents are a result of faulty code deployments or builds. TaskCall brings these changes to the attention of responders through built-in CI/CD pipeline integrations. Change events are labeled with helpful insights about time relevance and contextual similarity to the incident to make it easier for DevOps to catch on to important items. With better context, faster diagnosis and resolution are made possible.

View recent code changes

Automate diagnosis and incident resolution

When an incident occurs, TaskCall automatically identifies similar incidents that may have happened in the past to help DevOps engineers so they can learn what was done in the past. In other cases, through built-in integrations with Rundeck and other CI/CD tools, automated diagnostics can be run as soon as an incident occurs to identify the core problem and eliminate unnecessary possibilities. Resolutions can also be automatically executed through custom actions that connect with your system securely. For sophisticated solutions, incident workflows can be configured to run automatically to run a chain of actions conditioned on each other's outcomes. Let machines do the work where it can. Mitigate on-call fatigue and enhance response methodologies.

Automate diagnosis and incident resolution

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Incident response is the process of addressing a technical issue that occurs in a company. It could be business application and database issues, untested deployment releases, maintenance issues, cyber-security attack, network outage or datacenter outage.

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The problem with old school customer call support is locality. You are tied down to a single phone number and the people present in the office. That is not sufficient. You want to be able to provide customer support at any time and from anywhere.

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81% of teams report response delays due to manual investigation.

Morning Consult | IBM
Global Security Operations Center Study Results
-- March 2023